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with us?

You are: a business development executive with experience and passion in the digital marketing space. The successful candidate will be expected to primarily work with prospective and existing customers to drive new customer acquisition from ideal-fit customers who will be assured of outcomes that we promise to every customer that ultimately leads to long-term customer retention and raving fans of our brand.

For RTOWN, the successful candidate will provide:

• Strategic prospecting and new account acquisition

• The ability to hold the confidence of C-level business leaders to drive digital adoption of RTOWN’s functioning (and always improving) performance marketing products (search, social, conversion-rate optimization, website development, e-commerce development, etc)

• Ability to adapt to rapid change, think critically, communicate effectively and anticipate challenges to come for strategic accounts and advise RTOWN on changes needed to meet the changing needs of our customers

• Hold themselves accountable to short and long-term objectives – primarily set around revenue growth, customer outcomes and customer experiences.

• Tactical and strategic knowledge of the digital marketing stack (websites, search, social media), but not a “doer” of these functions. An expert in articulating their value and how they help SMBs succeed.

• Functionally accountable for two primary areas:

• Customer Acquisition: new revenue growth, revenue retention, and up-selling
• Customer Success: customer ROI + retention * Exemplary leadership skills, with no need to manage direct reports. A champion of the company AND the customer. Knows how to instill purpose and meaningful work for their teammates around them. A positive team player who provides feedback and coaches their peers to improve. They are also open to receiving it without ego.

A passion for:

• Customer success and helping SMBs win

• Working in a team, sharing knowledge and helping grow the company and the customers they build trust with

• Lifelong learning * Be: humble + smart + happy + have deep integrity
• References that will speak to all of these qualities

From RTOWN, the successful candidate can expect:

• Competitive Base Salary + Variable Compensation

• Benefits plan
• A company culture aligned around purpose + core values

Culture Summary:

• Freedom + transparency + accountability + lifelong learning + deep integrity

• Daily huddles + quarterly Town Halls + annual all-company retreats

• A team of A-players

Job Type: Full-time (Remote)

From RTOWN, the successful candidate can expect:

• Competitive salary

• Benefits plan + unlimited vacations (yes unlimited!)

• A company culture aligned around purpose and core values

• Culture Summary: Freedom + transparency + accountability + lifelong learning

• Daily huddles + town halls + annual all-company retreat

• A synthesis of meaning + money (purpose + profits)

• A world-class company in the making

• FUN! We want everyone to work hard yet to have fun doing it!

You have a special set of skills:

• A Guru with Certification in Google Analytics and Google Ads

• Expert knowledge of social platforms and ad managers

• Experience working with WordPress

• Experience working with Unbounce

• Working knowledge of HTML/CSS

• Able to create and manage paid search & display Google Ad campaigns

• Experience in using Google Ads – Search, display, remarketing, video ads

• Proficient with Google Tag Manager (analytics and set up conversion tracking for website)

• A mutual love for SEO and Social and using these channels to drive results for clients

• A pro at analyzing Social Media data and developing key insights that will drive performance and results against client objectives

• Experience with on-page and off-page SEO; with the ability to explain what you do to non-technical people.

• Experience in copywriting to make informed recommendations to increase web conversions

• Pixel Tracking and Landing Pages are part of your wheelhouse. Including A/B testing and maximizing conversions

• Working knowledge of non-Google analytics programs (Moz, aHrefs, Google Data Studio, SEMRush, Serpbook.etc

• Keep up with current CRO/SEO/SEM news and updates because you absolutely love it

• Create meaningful connections with our vendors and maintain a great working relationship (article writers, designers, back-linking teams, etc)

You are also:

• Confident relaying value to our customers with a great level of understanding of analytics – comfortable in face-to-face, telephone and video conference customer meetings

• Extremely organized, can multi-task and able to work with minimal supervision

• Available to assist on admin tasks when needed to assist with moving the company forward

• Effective at tracking, measuring, and analyzing all initiatives to report on social media ROI.

• Always looking to continuously seek improvement by capturing and analyzing the appropriate social data/metrics.

• Passionate about delivering outstanding customer service and comfortable explaining technical issues to our core customer (who may or may not be tech-savvy)

• Team-player who thrives in a fast-paced environment and able to adapt quickly to process and/or system changes

• Humble + smart + happy + have deep integrity

• FUN! We want to build a team that knows how to have fun and is fun to work with!

• Able to provide references that will speak to all of these qualities

Benefits:

• Extended health care

• Vision care

• Vacation & paid time off

• Dental care

• Casual dress

• Flexible working hours

• Work from home opportunities

• Company events & social hours

• Employee assistance programs

• Education reimbursement

Benefits:

• Extended health care

• Dental care

• Flexible working hours

• Work from home opportunities

Job Types: Full-time, Part-time, Permanent

Experience:

• SEO: 2 years (Preferred)

• Google AdWords: 3 years (Preferred)

• Social Media: 2 Years (Preferred)

Work remotely:

• Yes

About the Position: You will be joining the social media team in Customer Success and looking after social media accounts with a heavy emphasis on digital advertising for local businesses within your region. Expect to manage analytics/reporting, the creation of marketing plans, regular posting and nurturing strong client relationships across many platforms but particularly Facebook, Instagram and LinkedIn. This role will report to the Director of Marketing Operations on our Customer Success Team.

About You:

• Highly developed social media acumen, previous experience a MUST;
• Experience running cost-effective Facebook and Instagram ads (examples required);
• Proven track record of building a large social media following;
• Ability to translate social reporting and convey its meaning to customers;
• Detail-oriented;
• Fluent in all social media platforms and ability to show previous work;
• Previous experience/education in marketing/communications/ and or social media;
• Willingness to learn, grow and expand with your role as demand builds;
• Able to work well both in a collaborative team setting and independently from home;
• Familiar with MS office suite, Adobe Photoshop and Google products;
• Strong multi-tasking skills;
• Strong writing skills with a flare for spelling and punctuation;
• Familiarity with Google & Display advertising is not a necessity but definitely a bonus.
• Ability to identify trends and insights and work with the customer success team to brainstorm new and creative growth and nurture strategies.
• Exceptional customer-service skills to WOW our customers is of paramount importance.

From RTOWN, the successful candidate can expect:

• Competitive Salary;
• A company culture aligned around purpose + core values.

Culture Summary:

• Freedom + transparency + accountability + lifelong learning + deep integrity;
• Daily huddles + monthly all-hands Town Hall + annual all company retreat;
• A team of A players;
• A synthesis of meaning + money (purpose + profits);
• A world-class company in the making.

We understand that some applicants don’t quite fit the average marketing mold. In fact, we expect it. If your background is less than conventional but you feel passionate that you would make a good fit, we encourage you to apply.

Skip the resume; send us a link to your LinkedIn profile along with a short overview of your hobbies, career goals and why you think it’s important to help local businesses succeed in Canada. Extra points for naming your favorite local business.

You are: Comfortable with the responsibilities of designing, developing and updating the websites (WordPress) and online stores (mix of shopify and woocommerce) of the various RTOWN partners. The successful candidate will be an integral part of the customer success and web teams, working with our vendors to securely host, manage and maintain our portfolio.

For RTOWN, the successful candidate will provide:

• Define the information structure and architecture of our partners websites and online stores, taking into account technical requirements
• Develop websites and online stores from mockups
• Install and manage Google Tag Manager scripts and configure relevant triggers
• Analyze and understand partners business needs, and act as strategic advisory services to them.
• Build and optimize performance landing pages
• Modification of existing websites (website restructuring, integration or modification of content, integration of forms, banners and pop-ups, etc.)
• Perform website migration if necessary
• Update our partners websites
• Manage web hosting, SSL certificates and DNS servers

You have:

• 3 to 5 years of experience in web integration and development, ideally in an agency
• Excellent knowledge of HTML / CSS;
• Excellent knowledge of WordPress, WooCommerce and Shopify;
• Good knowledge of new technologies and best practices in user experience;
• Knowledge of WordPress ACF Pro
• Knowledge of Javascript / PHP

A passion for:

• Customer success and helping local businesses win

• Working in a team and growing people

• Lifelong learning * Be: humble + smart + happy + have deep integrity

• References that will speak to all of these qualities

From RTOWN, the successful candidate can expect:

• Competitive Base Salary + Variable Compensation

• Benefits plan + Unlimited Paid Vacations

• A company culture aligned around purpose + core values

Culture Summary:

• Freedom + transparency + accountability + lifelong learning + deep integrity

• Daily huddles + quarterly Town Halls + annual all-company retreats

• A team of A-players